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Assistant Tribunal and Mediation Officer
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Assistant Tribunal and Mediation Officer
Salary - £34,884 - £37,722 | Based in Kingston and Richmond | Permanent | Full time

Achieving for Children recognise these are unprecedented times, but we continue to build capacity to support our most vulnerable groups. To do this we are continuing to attract talented professionals to join us as we continue to provide OUTSTANDING (Kingston ILACS Ofsted 2019) services.

If you have the skills that will enable us to continue to enhance our practice and improve outcomes for children further, we want to hear from you. We are looking for bright, enthusiastic people who have the passion and the drive to make a positive difference to children’s lives. By recognising and championing strengths we know we can make a real difference. It’s a genuine team effort in AfC. That’s why we want talented people, like you, to join us and help create a brighter future for children and families.

About the role
We are in a unique position compared with many other places as we have received significant investment in the Special Educational Needs and Disability Team; which has meant that we can now enhance and grow the team to create the specialisms it needs. The team is well established with a clear vision to support Children and Young People with SEND. The SEND Futures Plan is extremely ambitious and drives forward the activity amongst the statutory duties. This role is pivotal to that success and we would welcome the opportunity to discuss this with you.

As a Assistant Tribunal and Mediation Officer for Achieving for Children, you will be responsible for:
  • Representing AfC and supporting multidisciplinary professionals through SEND appeals and mediations, including close working with our legal teams.
  • Supporting the Tribunal Manager to develop internal tribunal and mediation systems and processes to ensure that AfC and its partners and stakeholders make effective decisions, are well represented and have impactful outcomes.
  • Managing casework, preparing responses to and sometimes representing AfC in appeals and mediations.
  • Seeking opportunities to de-escalate issues from formal routes of appeal.
About AfC
We are a not-for-profit social enterprise owned by three local authorities (Kingston, Richmond and Windsor & Maidenhead), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.

About you
To be a Assistant Tribunal and Mediation Officer for AfC, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:
  • Experience of building strong partnerships, maintaining relationships and co-producing solutions to challenges across a diverse set of stakeholders.
  • Knowledge of mediation and disagreement resolution meetings with parents and other professionals in an attempt to settle disputed issues without the need for formal legal redress.
  • Ability to prepare responses for appeal hearings, liaising with relevant teams and colleagues, advising on the legal aspects of SEND cases advising on the legal aspects of SEND cases.
  • Excellent communication and interpersonal skills that are open, honest, persuasive and pragmatic, including excellent negotiation and influencing skills.
About our benefits
When you join AfC you will have access to:
  • Positive and supportive working environments - We have a highly supportive working environment in which managers are challenging and supporting in equal measures.
  • Positive work-life balance - Access to employee benefits and support forms part of our health and wellbeing offer.
  • A competitive salary and access to LA pension scheme - Our salaries are benchmarked against other local authorities.
  • A range of staff benefits and discounts managed via your own app - Staff can enjoy a wide range of discounts on sports and leisure activities and everyday shopping through AfC My Place.
  • Professional reflective supervision - Regular, high-quality reflective supervision which helps to build confidence is available to all.
  • Strong Management - A strong performance management culture, with an equally strong focus on practice learning is embedded across the organisation.
  • A fantastic learning and development offer - A clearly set out and accessible learning and development pathway, offering an extensive range of training and learning opportunities is accessible for all. This includes funding for post qualifying courses.
To find out about all of the breadth of benefits of working for Achieving for Children click here.

Start dates
Achieving for Children have fixed start dates, candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

How To apply
If you would like more information about this role please see our job profile.

Please apply online including a supporting statement addressing how you meet the criteria for this post detailing what skills, knowledge, experience and abilities you can bring to the role, as outlined in the role profile.

To request an informal discussion about this exciting opportunity, please contact Troy Hobson at

Closing Date:  3rd August 2021

Achieving for Children is an equal opportunities employer, this extends to welcoming candidates from Black, Asian and Minority Ethnic backgrounds.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
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