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Business Support Team Manager
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Business Support Team Manager
Salary - £35,751 - £38,883 | Based in Kingston upon Thames | Permanent  | Full-Time (36 hours per week)

Achieving for Children recognise these are unprecedented times, but we continue to build capacity to support our most vulnerable groups. To do this we are continuing to attract talented professionals to join us as we continue to provide OUTSTANDING (Kingston ILACS Ofsted 2019) services.

If you have the skills that will enable us to continue to enhance our practice and improve outcomes for children further,  we want to hear from you. We are looking for bright, enthusiastic people who have the passion and the drive to make a positive difference to children’s lives. By recognising and championing strengths we know we can make a real difference. It’s a genuine team effort in AfC. That’s why we want talented people, like you, to join us and help create a brighter future for children and families.

About the role
We are currently looking for an experienced Business Support Team Manager to join our teams at our Guildhall Offices in Kingston. This is a dynamic role, managing our Permanency Business Support Team, which provides administrative support to our Leaving Care, Looked After Children, Fostering teams.

The post holder will ensure the efficient and effective delivery of Business Support Services, ensuring that the service area's business support needs are met on time and to agreed standards.

Working closely with the Head of Business Support & Digital Transformation, your role will be to lead and manage a team of officers and be responsible for providing an efficient, effective and flexible business support service. The team will be required to deliver a full administrative service including servicing high-level complex meetings, diary management, excellent customer service, upkeep of records both manually and on relevant IT systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks. You will be required to ensure regular engagement is maintained with the relevant service areas.

About us

We have been up and running for four years, and in that time we have established a reputation as one of the leading children’s services providers in the country. We are one of the Department for Education’s eight ‘Partners in Practice’, tasked with leading improvement across the sector.

About AfC

We are a not-for-profit social enterprise owned by three local authorities (Kingston, Richmond and Windsor & Maidenhead), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here.

About you
You will be a strong leader, with excellent management skills and organisational abilities. The post holder will need to deal with a range of Senior Officers to negotiate workloads and ensure that business staff perform to agreed standards whilst embracing a matrix management culture and a digital way of working. Timescales are crucial within the service and so management of own workload is also essential.

To be Business Support Team Manager for AfC, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:
  • Experience of working in Children’s Service environment
  • Strong experience of working in a management capacity providing administrative support
  • Strong experience of leading a team of staff providing support services
  • Experience of process changes and implementing efficiencies

About our benefits
When you join AfC you will have access to:

  • Positive and supportive working environments  - We have a highly supportive working environment in which managers are challenging and supporting in equal measures. 

  • Positive work-life balance - Access to employee benefits and support forms part of our health and wellbeing offer.

  • A competitive salary and access to LA pension scheme - Our salaries are benchmarked against other local authorities.

  • A range of staff benefits and discounts managed via your own app - Staff can enjoy a wide range of discounts on sports and leisure activities and everyday shopping through AfC My Place.

  • Professional reflective supervision - Regular, high-quality reflective supervision which helps to build confidence is available to all. 

  • Strong Management - A strong performance management culture, with an equally strong focus on practice learning is embedded across the organisation. 

  • A fantastic learning and development offer - A clearly set out and accessible learning and development pathway, offering an extensive range of training and learning opportunities is accessible for all. This includes funding for post qualifying courses.

To find out about all of the breadth of benefits of working for Achieving for Children click here

Start dates

Achieving for Children have fixed start dates, candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

How To apply

Please apply online including a supporting statement addressing how you meet the criteria for this post detailing what skills, knowledge, experience and abilities you can bring to the role, as outlined in the Role Profile.

If you would like to find out more about this exciting opportunity, please contact Jabed Hussain, Head of Business Support & Digital Transformation, on to request an informal discussion.    

Advert Closing Date: 26th February 2021
Provisional Interview Dates: TBC

Achieving for Children is an equal opportunities employer, this extends to welcoming candidates from BAME backgrounds. 

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. 

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

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